Vegas Moose Casino Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the services provided by Vegas Moose. They set out the relationship between us and our users, explain account responsibilities, and describe how promotions, deposits and withdrawals are managed. By using our site you accept these terms and any changes we publish from time to time.
Account responsibilities
Users must provide accurate information when creating an account and keep credentials secure. We expect you to notify us immediately if you suspect unauthorised access. You are responsible for all activity that occurs under your account and must not share logins or operate multiple accounts in breach of these terms.
Account verification
We may request identity and payment verification before allowing withdrawals or where required for security checks. Verification documents should be current and legible. Until checks are complete, certain account functions may be restricted.
Account suspension and closure
We reserve the right to suspend, restrict or close accounts where we reasonably suspect fraud, breach of terms, or misuse of the platform. If we close an account, we will explain the reason and, where applicable, return any eligible funds subject to verification and any outstanding checks.
Eligibility requirements
You must be at least 18 years old and legally permitted to gamble in your jurisdiction to open an account. Only one account per person is permitted. Users who are self-excluded or otherwise barred from gambling must not attempt to register or play.
Acceptable platform use
Our services must not be used for unlawful activity. You must not attempt to manipulate games, exploit promotions, circumvent limits, or engage in behaviour intended to defraud the platform or other users. Commercial use, including scraping or automated access, is prohibited unless expressly authorised.
General bonus and promotion rules
Promotions are subject to specific terms published with each offer. Where applicable, wagering requirements, minimum deposit thresholds and time limits will be stated with the promotion. Abuse of bonuses or repeated misuse may result in forfeiture of bonus funds and winnings. We may amend or withdraw promotions at our discretion.
Deposits and withdrawals
Deposit and withdrawal methods, minimums and processing times are displayed in your account. Withdrawals may be subject to verification checks and reasonable processing times. We may require funds to be returned to the original payment method where applicable. Limits and fees, if any, will be shown when you initiate a transaction.
Dispute resolution
If you have a complaint, contact our support team and we will aim to resolve the matter promptly. If a dispute cannot be resolved directly, we will set out available escalation steps. We encourage users to provide full details and supporting documents when raising a dispute.
Updates to terms and conditions
We may update these terms to reflect changes to the service, legal requirements or operational needs. We will publish revised terms on the site and, where appropriate, notify account holders. Continued use of the platform following publication constitutes acceptance of the updated terms. For clarity, references to VegasMoose in site notices refer to the same service operated under these terms.