Contact Our Support Specialists
Vegas Moose customer services are on hand to help with questions, account-related issues, technical concerns or general feedback. Our advisers can assist with ID checks, deposits, withdrawals, site access problems and responsible gambling enquiries, and will connect you to the relevant team quickly. To help us respond faster, include your account ID, the device you use and a short description. VegasMoose support answers email queries and handles urgent cases by phone during the hours shown below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account issues, verification; typical reply within 24 hours) |
| General enquiries | [email protected] (promotions, billing enquiries; response within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships, affiliate manager contact) |
| Payments | [email protected] (withdrawals, refunds and payment checks) |
| Phone | +44 20 7946 1823 (phone support; same hours as below) |
| Working hours | Mon-Sun 09:00-22:00 (limited hours on UK bank holidays) |
Email Assistance
At Vegas Moose, email is our preferred contact method for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line and include your registered name and up-to-date contact details. Providing this information helps our team at VegasMoose resolve queries faster and avoid unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are often handled within a few hours, while more complex issues - such as identity checks or payment investigations - may require additional time and specialist review. We will keep you updated on progress and provide an estimated timeframe where possible.
Feedback
Your feedback matters. If you have suggestions, ideas or problems, please get in touch. We review every message and use feedback to improve the site, add useful features and make the experience smoother for everyone. Send comments to [email protected] or use the feedback form in your account. We aim to respond and act on common requests quickly.