Player Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or browse with Vegas Moose. We are committed to respecting your privacy and handling your data in a clear, secure and proportionate way. This page describes the categories of information we hold, why we use it and your rights in relation to that information.

Types of data we collect

Personal data

We collect information that identifies you directly, such as your name, date of birth, postal address, email address, phone number and identity documents when required for verification. We also collect account credentials and communication preferences.

Technical data

Technical data includes IP address, device type, browser information, operating system, and location data derived from your device. We also log connection and activity data to help maintain service performance and security.

Transactional data

We record details of deposits, withdrawals, wagers, game history, bonus usage and payment methods. Transactional records help us process payments, manage disputes and meet our obligations for gaming integrity.

Use of information

We use your data to operate your account, process payments, confirm your identity, prevent fraud, detect suspicious activity and comply with legal requirements. We may also use information to send essential account notices, security alerts and service-related messages. Where you opt in, we may send marketing communications relating to offers and promotions, which you can opt out of at any time.

Data protection practices

We protect your information using appropriate security measures, including encryption, access controls and regular security reviews. Access to personal data is restricted to authorised staff and service providers who need the information to deliver our services. We retain data only for as long as necessary to meet operational, legal and regulatory needs.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, secure your sessions, analyse site usage and deliver personalised content. You can manage cookie preferences through your browser settings or via the tools provided on our site. Disabling certain cookies may affect functionality.

User rights

You have rights to request access to your personal data, to request correction of inaccurate information, to request deletion where lawful, and to object to certain uses of your data. You may also request restriction of processing or data portability in some circumstances. We will respond to valid requests in line with applicable law.

Access, correction and deletion

To access, correct or request deletion of your data, contact our support team. We will verify your identity before making changes. Where deletion is requested, we may retain limited records to comply with legal obligations and to prevent fraud.

Information sharing and third parties

We share information with payment providers, verification partners, service providers, and where required, with law enforcement or regulatory authorities. When operating as VegasMoose we ensure partners are contractually bound to protect your data. We do not sell your personal information to third parties.

Privacy policy updates

We may update this policy from time to time. Significant changes will be communicated via the site and through account notifications where appropriate. If you have questions or wish to exercise your rights, contact [email protected].