Responsible Gambling Policy
At Vegas Moose we take responsible gambling seriously. We want every player to enjoy controlled play, so we provide clear tools and practical guidance to keep gaming safe and sustainable. Our approach focuses on player protection, easy-to-use limits, and access to help when it is needed.
Player protection principles
We believe in fair, transparent play and straightforward safeguards. We encourage customers to set personal boundaries, to only gamble what they can afford, and to use the account controls we provide. We monitor for behaviour that suggests risk and will intervene where appropriate to protect players.
Activity-control tools
Players can manage their account activity using a range of built-in controls. These include deposit and loss limits, session time reminders, cooling-off periods and self-exclusion. Tools are easy to find in your account settings and can be adjusted to suit your needs.
How the tools work
Limit decreases take effect immediately. Requests to increase limits may have a waiting period for your protection. Session reminders and reality checks prompt you at regular intervals so you can decide whether to continue playing.
Deposit limits
You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are intended to help manage spending and can be lowered at any time. If you need assistance setting or changing these limits, contact our support team through your account or by email at [email protected].
Loss limits
Loss limits let you cap the amount you can lose in a given time period. These settings work alongside deposit limits to provide a clear boundary on net losses. We recommend using both types of limit for better protection.
Time limits and breaks
Use session time limits and account breaks to reduce play frequency. Short cool-offs are useful for a temporary pause, while longer breaks give you space to reassess your behaviour without closing your account permanently.
Self-exclusion
If you need more decisive action, self-exclusion removes access to your account for a set period. We support national schemes such as GamStop where applicable and will honour self-exclusion requests promptly. If you choose to self-exclude, our team will confirm the process and provide information on next steps.
Signs of problematic behaviour
Watch for warning signs such as chasing losses, neglecting responsibilities, increasing deposit frequency, borrowing to play, or feeling unable to stop. If you notice any of these, consider using limits or contacting support for help.
Tips for maintaining control
- Set realistic deposit and loss limits and stick to them.
- Use session reminders and take regular breaks from play.
- Avoid gambling when tired or under stress.
- Keep a record of time and money spent on gambling.
- Talk to someone you trust about your play patterns.
Professional help and support organisations
If you or someone you know needs specialist support, contact organisations such as BeGambleAware, GamCare or Gam-Anon. These groups provide confidential advice, treatment options and practical support. We will help you connect with them and can provide information on self-exclusion and safer-gambling options.
If you need assistance from us, contact the team via your account or at [email protected]. At VegasMoose we are here to support safer play and to help you stay in control.